Job Description
Senior Business Analyst – Manhattan Active Warehouse Management
Job Title: Senior Business Analyst – Warehouse Domain
Project Type: Support / Development / Maintenance / Testing
Primary Skills
- 10–15 years of experience as a Business Analyst in the Warehouse domain
- Strong expertise in Planning, Business Processes, and Financials
- Extensive hands‑on experience with Manhattan WMS and custom WMS solutions
Secondary Skills
- SQL and Data Analysis
- Power BI / Excel reporting and dashboards
- BPMN / Process Modeling (Visio)
- JIRA and Confluence
- UAT planning, execution, and test coordination
- ERP / Procurement systems such as SAP MM and Oracle Retail RMS
Mandatory Skills
- Deep functional knowledge of Purchase Order lifecycle, planning rules, carrier onboarding, and invoice reconciliation
- Strong requirements engineering experience including BRD, FRD, User Stories, acceptance criteria, and traceability
- Proficiency in process mapping and BPMN
- Strong analytical skills with ability to analyze procurement and warehouse data using SQL, Excel, and Power BI
- Excellent stakeholder management with governance reporting (Status, RAID, KPIs)
- Strong communication, documentation, and client‑facing skills
Good to Have Skills
- Exposure to integration flows between TMS, ERP, and WMS systems
- Oversee end‑to‑end service delivery, ensuring alignment with business objectives and client expectations
- Lead and mentor teams, driving performance excellence and professional development
- Define, track, and manage SLAs and KPIs to ensure service delivery effectiveness
- Conduct regular service review meetings with clients to address issues and identify improvement opportunities
- Drive continuous improvement initiatives to optimize service delivery workflows
- Act as the primary escalation point for service‑related issues
- Coordinate with cross‑functional internal teams to ensure timely and accurate service delivery
- Analyze service performance metrics to identify trends and areas for improvement
- Build and maintain strong client relationships as the primary service contact
Qualifications
- 8+ years of experience in Service Delivery Management or related leadership roles
- Proven experience managing service delivery for enterprise‑level clients
- Strong understanding of ITIL framework and service management best practices
- Excellent verbal and written communication skills
- Strong analytical and decision‑making capabilities
- Proven ability to lead and manage large teams
Technical Skills
- In‑depth knowledge of Warehouse Management Systems
- Working knowledge of SCI reporting and Labor Management modules
- Strong understanding of Transportation Management Systems (TMS)
- Experience with system integrations and interface development
- Proficiency in service management tools and platforms
- Familiarity with cloud services and infrastructure
- Strong understanding of ITIL processes
Preferred Skills
- Experience with Agile / Scrum project management methodologies
- Familiarity with service management platforms and tools
- Certifications such as ITIL, PMP, or Six Sigma are a plus
Seniority level
Mid‑Senior level
Employment type
Contract
Job function
Information Technology
Industries: IT Services and IT Consulting
Contact: Raas Infotek Corporation
262 Chapman Road, Suite 105A, Newark, DE-19702
Phone: 302-565-0220 Ext. 145