Job Description

Job description:

We are seeking a self-starter committed to delivering a high-level of customer service. The candidate will be based out of our corporate offices in Ronkonkoma, NY and will support our customer base within the US, North America and globally.

Responsibilities to Include:

Issue customer return authorization numbers
Process orders for repairs as well as new orders
Generate paper orders and file
Supply required shipping documentation for orders
Perform Customer Order tracking
Review and update database of repairs and field service activities
Responsible for order invoicing
Credit card processing
Issue customer quotations for spare parts and repairs
Email and phone communication with customers, internal support staff and subsidiaries
Provide coverage as necessary to answer incoming customer calls

Other clerical duties as required to support our business activities and customer base

Requirements:

- Must be authorized to work in the United States

Customer Service experience
2+ years

- English Spanish speaking preferred

- Excellent communication skills

- Organized

- Motivated Self-Starter

- Proficient with Microsoft Outlook, Excel, Word, Teams and Access

Proficient

Benefits:

401(k)
Dental insurance
Employee assistance program
Health savings account
Life insurance
Paid time off
Parental leave
Vision insurance

Experience:

Sales administration: 2 years (Required)
Order Processing : 2 years (Required)
Shipping documentation: 2 years (Required)

Work Location: In person