Job Description
Operations Manager - Trucking
Job Summary
We are seeking a dynamic and experienced Operations Manager to oversee the day-to-day operations of a trucking company. The successful candidate will be responsible for managing both owner-operator trucks and company-owned trucks, ensuring safety compliance, optimizing efficiency, and enhancing the company’s safety score with insurance companies and relevant authorities.
Responsibilities
Driver Management
- Recruit, train, and supervise drivers to ensure adherence to company policies and safety regulations.
- Conduct regular performance evaluations and provide constructive feedback to drivers.
- Address driver concerns, performance issues, and operational challenges promptly and effectively.
- Promote a strong culture of safety, accountability, and professionalism.
Safety Compliance
- Develop and implement safety policies and procedures to ensure compliance with local, state, and federal regulations.
- Conduct regular safety audits, inspections, and compliance reviews to identify and address potential hazards.
- Monitor driver safety performance, violations, accidents, and compliance records.
- Coordinate with relevant authorities, insurance providers, and compliance personnel to maintain and improve the company’s safety score.
- Ensure compliance with applicable DOT and FMCSA requirements.
Fleet Management
- Oversee maintenance schedules, inspections, and repairs for company-owned trucks to minimize downtime and ensure optimal performance.
- Coordinate with owner-operators to ensure their trucks are properly maintained and meet all applicable safety and compliance standards.
- Monitor vehicle maintenance records and address recurring mechanical issues.
- Work with vendors and maintenance providers to control repair costs and improve fleet reliability.
Operations Optimization
- Monitor and analyze operational data to identify areas for improvement.
- Implement strategies to improve efficiency, productivity, and overall fleet performance.
- Collaborate with logistics, dispatch, maintenance, and administrative teams to streamline operations.
- Monitor equipment utilization, driver productivity, and operational costs.
- Develop and implement procedures to reduce downtime and improve on-time performance.
Customer Service
- Liaise with customers to ensure their transportation needs are met.
- Resolve customer issues, complaints, and service concerns in a timely and professional manner.
- Maintain positive relationships with customers to enhance satisfaction and retention.
- Work closely with dispatch and operations teams to ensure consistent service quality.
Budget Management
- Develop and manage budgets for operational expenses, including fuel, maintenance, repairs, and staffing.
- Monitor operating expenses and identify cost-saving opportunities.
- Implement measures to improve profitability and overall financial performance.
- Review operational spending and recommend adjustments when necessary.
- Qualifications
- Bachelor's degree in Business Administration, Logistics, Transportation, or a related field preferred, but not required.
- Minimum of 5 years of experience in trucking operations management or a similar role.
- Thorough knowledge of trucking industry safety regulations and compliance requirements.
- Strong understanding of DOT and FMCSA regulations.
- Proven leadership and team-management skills.
- Ability to motivate, coach, and develop drivers and operations personnel.
- Excellent communication, negotiation, and problem-solving skills.
- Customer-focused approach with strong relationship-building abilities.
- Proficiency with fleet management, dispatch, transportation, and safety-compliance software.
- Ability to work effectively in a fast-paced environment and adapt to changing priorities.
- Valid Commercial Driver's License (CDL) preferred/required, with a clean driving record.